• Compatibility Search App
  • AUTO System Business

Digitalization Effects of Smartphone-Based Vehicle Model Compatibility Search, Demonstrated at Nationwide Service Stations

Major Energy Company

At gas stations (SS), staff had to search for information by vehicle type and compatible product from a large number of paper-based compatibility booklets separated by manufacturer and part.
To solve this problem, a major petroleum energy company introduced our "Electronic Matching Search Service by Car Model. The company has created an environment in which necessary information can be instantly retrieved from smartphones and tablets, thereby improving work efficiency and service quality in the field.

Challenges

  • With conventional paper catalog operations, staff needed to search through multiple compatibility books, creating a significant burden on search tasks.
  • Since catalogs were organized by parts (oil, batteries, tires, air filters, wipers, etc.) and by manufacturer, the process of finding necessary information was complicated and caused response delays during busy periods.
  • Furthermore, since catalog update timing varied by manufacturer, it was difficult to manage the latest information, and staff needed to constantly cross-reference multiple materials to provide accurate compatibility information.
  • These factors accumulated and significantly hindered operational efficiency on-site, which became a challenge.

Solution

Introduced vehicle-specific electronic compatibility search service that app-ified vehicle-specific compatibility information

Results

  • Staff can now easily search for compatible products using PCs and smartphones.
  • Since compatibility data for each vehicle can be viewed in a unified manner, the effort of flipping through catalogs by part has been significantly reduced. Sales efficiency has also improved through reduced search time.
  • In addition, the site includes not only compatible product search functionality but also staff-oriented information such as maintenance videos. This contributes to knowledge acquisition and improved work efficiency on-site, enhancing overall store service quality.

Until now... Staff searches for conformity from a large number of conformity books

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With the launch of the conformity search site, staff can now easily and conveniently search for conformity products from their PCs and smartphones.

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In addition to the conformity search, the site also provides useful information for staff members, contributing to increased efficiency.

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