Major Automotive Parts Retailer
At a car accessory mass retailer, customers were forced to rely on staff to find the right parts for their cars because they did not know the year and model number of the car. The in-store match booklets were also difficult to find, and the staff was constantly being pressed to provide information, resulting in a high workload.
To solve this problem, a major car accessory mass retailer introduced our "electronic compatibility search terminal by car model. This system has created an environment in which customers can smoothly search for compatible parts themselves, thereby simultaneously increasing the efficiency of store operations and improving customer satisfaction.
Until now... Customers themselves searched for compatible parts from books for each part. Most of them had to ask a staff member to help them because it was difficult to understand.
With the installation of terminals, customers can now easily search for the parts they want in one shot.
The frequency and time required for staff to respond to customers has also been reduced, allowing them to concentrate on other tasks.
